Overall Rating 5x15u
I have decided that I no longer want to shop at Countdown Silverdale as I rarely seem to be able to find a friendly staff member. On more than 3 or 4 occasions I purchased Deli food and the service from the lady over the counter is atrocious. Almost to the point that it seems it's too much hard work for her to serve me. Today I was met on the checkout by Reubena and she too seemed like her job was too hard. She made an error with the amount of cash i requested and when I informed me that she had given me too much money, she argued about the amount and did not aplogise. Customer service seems to lack from these two ladies and if I were the Manager I would not have them in my store.
Submitted by Anne Scott on Tuesday, May 21, 2019
Overall Rating
your meat section is revolting, meat is fatty, all different thicknesss in a pack, not well presented like the albany shops. A lot of new people to millwater are still going back to albany for the groceries because of the poor qualtity supplied and presented in the silverdale branch. Nicer cuts will go a long way to mantaning business and new customers, but at this rate countdown is pretty poor.
Submitted by Paul on Thursday, Oct 25, 2018
Overall Rating
I have been shopping in Albany for many years and have been happy with new world pak n save and countdown brownsbay. My complaint is the meat section at countdown silverdale is revolting., looks like the meat has been hacked with a clever, fatty all different thickness pieces in a pack. Spoken to a few people and they agree. If nicer pieces are presented you will find that people will start buying more. As most people swho are new to the area are still going back to albany for quality not quantity. Thanks for listening, this might improve your sales.
Submitted by Paul on Thursday, Oct 25, 2018
